[vg]

My daughter got me a DecalGirl skin as an early Mother's Day gift.  She picked "Orient," which was the one I wanted when I was putting out broad hints.    In the meantime, I have decided that I really like the "Flores Agua" skin.  I called the company to ask about an exchange and was told to process it like a return and then just reorder.  Easy enough - but it has been 7 hours since I made the request for a return label and I haven't received any email confirmation.  When I hit the submit button, the screen immediately went back to the skin choices page, so I'm wondering if maybe it didn't go through.  Before I try again, has anyone else had a delay in hearing back?  I could totally understand this since it's not a mondo sized company, just want to know if I need to be a little more patient.  Thanks

 

[KBoards Admin]

Did you check your junk mail folder? Maybe it went there.

I think you should have received the email right away.

There is probably no harm in trying it over again, and if it doesn't let you do that, to call customer service. DecalGirl gives great CS.

 

[vg]

Thanks, Harvey!

I resubmitted and got a screen that acknowledged it this time.  All is good....