Deleting book cover image of book already been deleted from Cloud Account

5275 Views 25 Replies 5 Participants Last post by Ann in Arlington, Jan 12, 2013

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Discussion Starter · Jan 11, 2013

Hi sorry I've looked but could not find the answer. I have a image of a book cover remaining on my Kindle HD, I stupidly downloaded a book called 50 Sheds of Grey thinking it was 50 Shades of Grey ::)

::)

, I've deleted it from my cloud account and sync my Kindle but the image remains and I can't find anyway of removing it. Any help will be greatly appreciated

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Ann in Arlington

· #2 · Jan 11, 2013

Where are you seeing it?

On the carousel, just touch and hold -- you'll get options to remove it from the carousel or the device or make it a favorite (or make it NOT a favorite).

Did you get it from Amazon? If it's been less than 7 days you can return it for a refund. Doing that, or just deleting it from your Cloud via amazon should make it not show on the device at all.

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Discussion Starter · #3 · Jan 11, 2013

Sorry for not explaining, the image is in "Books" and then when I select the "Cloud" tab.
I've removed it from the Cloud Account and sync the Kindle, but the image is still on the Kindle

Ann in Arlington

· #4 · Jan 11, 2013

1more said:
Sorry for not explaining, the image is in "Books" and then when I select the "Cloud" tab.

In that case, you have not deleted it.

Go to Amazon and Manage Your Kindle. Find it there and delete it.

Again, if it's been less than 7 days one of the options will be return it for refund. More than that and you can delete it permanently, but won't get any money back.

Once you do THAT, and sync, it should be gone for good.

OR, if it was a document you uploaded from elsewhere, it will be under personal documents. But, again, you should be able to delete it from there.

As far as I know, the only way to make a book gone permanently is to do it via Manage Your Kindle at Amazon.

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Discussion Starter · #5 · Jan 11, 2013

Sorry your reply and my added not to my second post must have crossed, the book has been deleted from my Cloud account with amazon, and I have sync the Kindle but the image and only the image remains under "Books" and then "Cloud" tab

Betsy the Quilter

· #6 · Jan 11, 2013

Two questions--

If you go to your Amazon account, and "Manage Your Kindle" is it still there? Or only visible on your Fire?

And, if you press and hold on the cover on your Kindle, what options do you see?

Betsy

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Discussion Starter · #7 · Jan 11, 2013

Two questions--

Hi, I've been to my Amazon account many times trying to sort this out and the only place the book is shown is in "Downloaded" i.e saying it was successfully downloaded on 18th Dec 2012, and not listed in "Books, Mag. Docs" or anywhere else.

If I long press on the image a window opens saying "Download, Add to Favourites"

Thanks for any help

Ann in Arlington

· #8 · Jan 11, 2013

1more said:
If I long press on the image a window opens saying "Download, Add to Favourites"

Thanks for any help

In that case, it is NOT currently on the device. But it IS, apparently, still in your archive/cloud.

Did you buy the book from Amazon?

If so, it should be listed under "Books" on your "Manage Your Kindle" page. From there you should be able to actually remove it entirely.

Now, I guess from your spelling of "Favourites", you are probably in the UK, and it's possible the UK store and 'manage your kindle' area is different, so I'll tag a couple of our UK members and see if one of them can give you something more specific.

Linjeakel

· #9 · Jan 11, 2013

Hi, 1more, let me see if we can clear up what's happening here.

I'm assuming as you say you have a Kindle HD that you mean a Kindle Fire HD - yes?

When you go into 'Books' on the Kindle and click on 'cloud' the book's image is still there and if you press on it, you get the option to download it? If this is true then, as Ann says, the book is still in your Amazon account.

The only way to delete the book permanently from your account, is to go to the Amazon website and log in, then go to your 'manage your kindle page'. If you buy your books from amazon.co.uk that's here or if you use amazon.com, then it's here.

Once you're on that page, you should see the book listed - use the search box if it doesn't show up at the top of the list.

Once you find the book, use the button on the far right of the screen that says 'Actions' and that will give you the option to either delete the book from your library or to return it for a refund if you've had it less than seven days. Either option will remove the book from your account and from the cloud list on your Kindle.

One other thing to consider - when you perform the sync, are you sure your wi-fi connection is working and that the Kindle is actually connecting and updating?

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Discussion Starter · #10 · Jan 11, 2013

Linjeakel said:
Hi, 1more, let me see if we can clear up what's happening here.

I'm assuming as you say you have a Kindle HD that you mean a Kindle Fire HD - yes?

Thanks everyone for your help. Sorry, yes I'm in the UK, and yes your correct it's a Kindle Fire HD, I've checked all through my "Manage Your Kindle" on the Amazon site, and the only place the book is still listed is in Order History i.e. successfully downloaded to Kindle. I had previously deleted the book from my Amazon account. I have just again while reading your post double checked my account and it is definitely not listed in Books, Newspapers, Blogs, Personal Docs or any of the other categories except Order History.

All I have on my Kindle Fire HD is a image of the book cover which is shown in Books under the cloud Tab, When I press on the image (Long or short press) all I get is a new menu saying Download and Add to Fravourites.

One point you mentioned, is the Kindle connected and syncing, that's been on my mind, its definitely connected via WiFi but I wonder if it may not be connecting to the Amazon account and therefore not updating.

Note, Just sent myself a test e-mail & then sync my Kindle and the new e-mail appeared so the connection with my e-mail account is working OK. I'm stumped.

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Betsy the Quilter

· #11 · Jan 11, 2013

What happens if you press and hold to get the menu, and then select download? And, if you select "All Items" in Manage Your Kindle (if that's an option for you), does it show up?

You could try getting a sample of a book; that would tell you if it's connecting with your account.

Betsy

Linjeakel

· #12 · Jan 11, 2013

So, when you long press on the book image on your Fire and choose ' download' does the book actually still download?

For one thing, that will check if the device is connecting to Amazon, and will also determine if you still own the book.

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Discussion Starter · #13 · Jan 11, 2013

Betsy the Quilter said:
What happens if you press and hold to get the menu, and then select download? And, if you select "All Items" in Manage Your Kindle (if that's an option for you), does it show up?

You could try getting a sample of a book; that would tell you if it's connecting with your account.

Betsy

When I select download, nothing happens. If I select "All Items" it does not show up.

Tried downloading a sample and it took 3 to 4 seconds to come through (40Mb connection)

Betsy the Quilter

· #14 · Jan 11, 2013

OK, so clearly, the Fire can find your account, and just as clearly, the book doesn't seem to be on your account. (As you said.

Thanks for bearing with us while we troubleshot.

Have you tried restarting the device?

Betsy

Ann in Arlington

· #15 · Jan 11, 2013

It sounds to me like it's just an artifact and you have, really, deleted it thoroughly.

So I'd suggest restarting it as well. Hold the power button until it asks you to confirm, and say 'yes'. Give it 10 seconds and turn it back on.

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Discussion Starter · #16 · Jan 11, 2013

Ann in Arlington said:
It sounds to me like it's just an artifact and you have, really, deleted it thoroughly.
So I'd suggest restarting it as well. Hold the power button until it asks you to confirm, and say 'yes'. Give it 10 seconds and turn it back on.

Just tried, no luck, still there. what has just appeared next to the image is a ! When I tap on the exclamation mark a new window opens

Licence Limit Reached
You have exceeded the limit on the number of devices that ca read this item. You may deregister any device no longer in use and delete the content, which will allow you to download this item. You may also purchase another copy from the Kindle store

I understand what you will think from that statement, but I've only ever had it downloaded to my Fire HD, and could not wait to get rid of it. The only thing I can think of is the number of times I've tried to download it to my Fire to try and erase it correctly, has caused some confusion on the Amazon account.

Truly thanks for everyone's help, I'm going to log off now, my brain is fried and it midnight here. so once again thanks will check here in morning

Betsy the Quilter

· #17 · Jan 11, 2013

I think you're at the point where you need to contact Kindle Customer Service.

Betsy

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Discussion Starter · #18 · Jan 12, 2013

Thanks all, your a great friendly bunch, and I'm glad I found this place. Goodnight from here

but probably Good morning were you are.

Betsy the Quilter

· #19 · Jan 12, 2013

No, good night from us, too, early evening here on the US East Coast.

Come on back and discuss the books you're reading on your Kindle!

Betsy

Ann in Arlington

· #20 · Jan 12, 2013

I agree with Betsy -- there's some glitch in the system. . .and, arguably, given the nature of the book (close but not quite title to a real book) it's possible there's some corruption in the book file. Hopefully Kindle CS can get you sorted out. All the contact information is in a sticky thread at the top of your Tips, Tricks, and Troubleshooting section.

Let us know what you find out!

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