Yep. A simple phone call to Philadelphia…
Eh, no. Special requirements should be mentioned
beforehand. I had no such troubles with Kobo (no simple phone call to Missisauga necessary) or ARe. Nor with Amazon for that matter: they leave it up to you whether they deduct the American taxes or whether you provide them with the necessary documents.
However, they seem very professional people. They responded very fast and they assured me they will try to repair this gaucherie as soon as possible.
Another problem is that you can't set a book free, not even for those vendors, like Kobo, that allow it. I think Apple does as well. Don't know about B&N.
For me, this could be a deal breaker.