Kindle Forum banner

Excellent Customer Service Report

515 Views 4 Replies 4 Participants Last post by  Brem
My mother has owned her K3 since Christmas, and she has used it so frequently to play games that the letters had rubbed of the keys.  :eek: She contacted Amazon today via email, and they are replacing her Kindle with a new one and sending her a shipping label to return the damaged one. You can't beat that for customer service. It's just another reason why Amazon is such a great company.

Thanks, Amazon! ;D
1 - 5 of 5 Posts
That's terrific....if only other companies would realize how much excellent customer means to us customers!
I look at it this way. Amazon sees the Kindle as a device that lets you buy books from Amazon. So it's in their best interest to make sure you keep using it -- and that you keep buying books from Amazon! :)
My mom is thrilled. She should have her new Kindle Thursday, and now she can play her games AND see the keys!
Oh goodness that's cool. I never expected Amazon to give a new kindle just because of letters being rubbed off. Nice to see they care about the customers.
1 - 5 of 5 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.