Kindle Forum banner
Cancel

Excellent Customer Service Report

515 Views 4 Replies 4 Participants Last post by  Brem, 
JenniferBecton
My mother has owned her K3 since Christmas, and she has used it so frequently to play games that the letters had rubbed of the keys.  :eek: She contacted Amazon today via email, and they are replacing her Kindle with a new one and sending her a shipping label to return the damaged one. You can't beat that for customer service. It's just another reason why Amazon is such a great company.

Thanks, Amazon! ;D
Reply
Save
Like
1 - 5 of 5 Posts
Picatsso
That's terrific....if only other companies would realize how much excellent customer means to us customers!
Reply
Save
Like
Me and My Kindle
I look at it this way. Amazon sees the Kindle as a device that lets you buy books from Amazon. So it's in their best interest to make sure you keep using it -- and that you keep buying books from Amazon! :)
Reply
Save
Like
JenniferBecton
My mom is thrilled. She should have her new Kindle Thursday, and now she can play her games AND see the keys!
Reply
Save
Like
Brem
Oh goodness that's cool. I never expected Amazon to give a new kindle just because of letters being rubbed off. Nice to see they care about the customers.
Reply
Save
Like
1 - 5 of 5 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Kindle Forum
A forum community dedicated to Amazon Kindle owners, authors, and enthusiasts. Come join the discussion about publishing, audio, troubleshooting, models, styles, reviews, accessories, classifieds, and more!
Full Forum Listing
Explore Our Forums
Writers' Cafe Not Quite Kindle Let's Talk Kindle! The Book Bazaar The Book Corner

Top Contributors this Month

View All
M
LDB
kw35789
Recommended Communities
Community avatar for AVS Forum
AVS Forum
1M+ members
Community avatar for Mountain Buzz
Mountain Buzz
63K+ members
Community avatar for Audi's F1 team
Audi's F1 team
NEW!
80+ members
Top