?? and now all my sales have disappeared.
Yes it sounds like you're logged under another account - log out and try again!Patty Jansen said:Through the KDP account. There was a link in the email. I did not click it, but went through the KDP dashboard. It told me to re-enter my address info. I did not enter any bank account info.
Now I can't log into my KDP account. Rather, it looks like a secondary KDP account has been created that doesn't have any of my books or anything else.
Seriously but WTF Amazon?
I have a vague memory of something like this being mentioned in a past thread as a known glitch of KDP.Patty Jansen said:Now I can't log into my KDP account. Rather, it looks like a secondary KDP account has been created that doesn't have any of my books or anything else.
I did. I can't log in because they reset my password. I can't request my password because the credit card I used to buy from them (and I don't buy from Amazon, so it was a loooooong time ago) has expired.Nathalie Hamidi said:Yes it sounds like you're logged under another account - log out and try again!
Double GrrrrPatty Jansen said:So I got a stupid bloody cookie-cutter response, where the person who responded gave no sign of actually having read or understood the problem.
Can't see my books (although they're still there)
Can't access the KDP dashboard (although access is hardly worth it because at the moment I'm selling nothing on Amazon)
Can't access Author Central.
I think there are duplicate accounts under the one email address. I want the one I accidentally created yesterday deleted. I want access to the other one.
You would think that it'd be easy for a support person to query the database for my email address and delete the spare account.
Apparently it's hard for them to even understand my email.
It sounds like phishing (maybe).Patty Jansen said:I got an email just now. First it looked kinda like phishing, but my KDP account also tells me that I need to update. They reset my account. There is a little yellow box that tells me that I can't publish anything until I fill out the details.
I am not in any country that allows EFT. Why does Amazon want my bank account details? I do not want to give anyone any bank account details they're not going to use.
I have not yet filled in anything.
Is this legit? It LOOKS legit, but... did anyone else get this?
This. Escalation is the key. In CS, you have to reach someone high enough up the food chain that they are not required to give you a canned answer and can actually investigate the problem. The one time I had real problems with KDP, this was the route that worked for me.Skate said:When I got an email response from someone who obviously hadn't understood my question, I sent back the 'No, this did not answer my question' email, detailing what was wrong with the answer. In reply, I got someone who obviously spoke good English, was very apologetic and took the time to find an answer. I hope you're that lucky.
I feel your frustration. I also mistakenly opened a second account and had weeks of trouble trying to sort it out . I'm also waiting for my UK royalties going back to August - they are working on it! But this pales in comparison to your problems.Patty Jansen said:AND! Another useless email from KDP support.
They're like a broken record.
Your account is active. Contact the password reset people.
People: the account is BLOCKED! I need someone to un-block it. I need someone to delete all the spare Amazon buyer accounts I've set up over the years in sporadic times I've browsed on Amazon and had forgotten that I already had an account.
Anything to do with payment pales in comparison to my problems.Jan Hurst-Nicholson said:I feel your frustration. I also mistakenly opened a second account and had weeks of trouble trying to sort it out . I'm also waiting for my UK royalties going back to August - they are working on it! But this pales in comparison to your problems.
Hope it soon gets sorted out.