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Discussion Starter #1
I just got my wife a Kindle. Now I can play music just fine on mine, but the exact same files will not play on hers. Alt P doesn't work, and in fact when I go to experimental, the play music option is greyed out. Am I forgetting to do something, or do I have a problem?

Steve
 

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Call or email Kindle Support?

Let us know, please.
 

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Discussion Starter #6
Problem solved - she had put her favorite album Wicked (Broadway show) on the SD card I had previously purchased for her. This was ripped in MPG4 format, which her Ipod can read but the Kindle can't. It does read good old MP3s.
 
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