Marci, I had trouble with my whispernet and had to do the paperclip reset and make sure I had a full charge on the battery. I was in the middle of downloading a file from feedbooks when things got weird. It only took the one reset, but before I tried again I did plug the charger in. Don't know if this will help you, but it did it for me.
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I typically have to do as Ann does. Checking for new items works almost 99.9% of the time.
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