Last night I emailed Amazon Customer Service to complain about the formatting of one of the books I bought in Dec., but did not start reading until this week. The formatting is terrible, every single page has run on words. I just wanted to let them know that there was a problem. This morning there was an email waiting for me. They had refunded my $9.99 and the book is still on my Kindle. By the way, the book is Comfort Food by Kate Jacobs, author of The Friday Night Knitting Club. Comfort Food is now selling for $14.97 on Amazon. Why the increase?