At least one more, maybe two. I just got off the phone with Amazon customer service regarding the issue I’d reported on the Personal Doc folder. I originally called on Friday, February 27th; the Amazon CS rep told me that she would have to talk to the technical team and get back to me. Two followups later and we have an answer, if not a fix.
The CS rep advised me that this is indeed an issue (rolling eyes), and that a fix is imminent, however “it wouldn’t be ready until next week because they have other issues that they have to get out first”. She then said she would be contacting me again next week.
Well that was telling! In my mind that means at least one or two updates are already in the pipeline. I, for one, look forward to a fix a week until all the bugs are worked out. I don’t have a problem with the contrast on my device (will be comparing to my Kindle 1.0 this weekend), but the howls of anguish on the Amazon Discussion boards are deafening. I am also seeing more reports of resets.
So, patch on, Amazon!
The CS rep advised me that this is indeed an issue (rolling eyes), and that a fix is imminent, however “it wouldn’t be ready until next week because they have other issues that they have to get out first”. She then said she would be contacting me again next week.
Well that was telling! In my mind that means at least one or two updates are already in the pipeline. I, for one, look forward to a fix a week until all the bugs are worked out. I don’t have a problem with the contrast on my device (will be comparing to my Kindle 1.0 this weekend), but the howls of anguish on the Amazon Discussion boards are deafening. I am also seeing more reports of resets.
So, patch on, Amazon!