[Nathalie Aynie]

I sent an email to KDP support earlier today (my time) about my book being free on other outlets and asked them to please permafree it on Amazon as well.

Link to the support contact page: https://kdp.amazon.com/contact-us
I chose: What is the problem? / Pricing & Royalties / Other

I provided links as well.

Here is our exchange:

---- Original message: ----

Subject: Price change

Hello,

I wanted to let you know that my book NightmarZ: Parfait (ASIN: B00CJJP5NC) is free on other outlets, would it be possible to switch it to permafree on Amazon as well?

iTunes: [link]
Google Play: [link]
Kobo: [link]
Smashwords: [link]
Sony: [link]

Thanks!
Nathalie

Hello Nathalie,

Thanks for writing to us and keeping us posted about the price of your title in the other website. We really appreciate your cooperation.

I've made the necessary changes in our system and can confirm that your title "NightmarZ: Parfait" is currently being available for free in our Amazon.com Kindle Store.

I hope this helps! Thanks for using Amazon KDP.

I just checked my KDP reports, I got 2 free downloads so it works!

This was answered in less than 24 hours, it seems to me it's better than reporting!

Hope this helps.

 

[cinisajoy]

I sent an email to KDP support earlier today (my time) about my book being free on other outlets and asked them to please permafree it on Amazon as well.

Link to the support contact page: https://kdp.amazon.com/contact-us
I chose: What is the problem? / Pricing & Royalties / Other

I provided links as well.

Here is our exchange:

I just checked my KDP reports, I got 2 free downloads so it works!

This was answered in less than 24 hours, it seems to me it's better than reporting!

Hope this helps.

You might want to check that report again. I think you just got another download.

 

[Nathalie Aynie]

You might want to check that report again. I think you just got another download.

Thanks Cin!
Not appearing yet, but looking forward to it!

 

[Kat Lilynette]

Hmm... guess KDP support doesn't like me. I sent them a similar request and received what sounded like a "no." Waited 24 hours and price never changed. 

Sent them another request today though.

 

[Rin]

It's showing 90c for me. Sorry. >_<

 

[Nathalie Aynie]

It's showing 90c for me. Sorry. >_<

You're in Australia.

 

[Rin]

You're in Australia.

Yeah...but I shop on the .com store, not the .com.au store.

 

[Nathalie Aynie]

Yeah...but I shop on the .com store, not the .com.au store.

I'm pretty sure you have some "you're living outside the US so we'll tax you" tax.
I see it at $1.21 from France. Yet I just got now the 3rd free download Cinisajoy told me about.

 

[Patty Jansen]

Yeah...but I shop on the .com store, not the .com.au store.

Yup, if you're in Australia, you get shown "special" prices, not the same as other people see on .com

 

[Cherise]

0.00 here

(But I bought it a long time ago.) 

 

[AngelicaBoone]

Thank you for the information. I'm going to try that route as well.

 

[Al Dente]

Thanks for letting us know. I just sent them an e-mail with similar wording, so we'll see if they bother to fix mine. 

 

[The 13th Doctor]

Ooh, I'm going to try that, Nathalie! 

 

[Sally C]

Thanks for telling us, I had just done the same thing, so I'm hopeful!

 

[Kristine McKinley]

Thank you! I've been trying so long to get my first episode free. I'll update with their response, hopefully it's a positive one.

 

[Logan R.]

Really?! That's VERY frustrating because I sent an email to them yesterday saying basically what you said, and they told me "Yeah, sometimes we price match, and sometimes we don't. Good luck." That's not exactly what they said, obviously, but I'm away from my computer so I can't get an exact quote. I'll get it when I get home though.

 

[Christine Kersey]

In my experience, when you have it free on Apple, they price-match it within days, with no clicking on the "the price is lower somewhere else" thing. This was the case for two of my perma-free books (Gone and Over You). The other one, He Loves Me Not, was perma-free before I began distributing to Apple, so that didn't come into play.

 

[Logan R.]

Here's the email I got from Amazon:

Hi Logan,

I'm glad to hear that you are a happy publisher throughout all the time you have been with us, thank you for your continued interest on our services!!

And thank you for your information on pricing. From time to time, we may match free promotions on other sales channels, but we retain discretion over our retail prices.

While we do retain discretion over our retail prices, I've passed your feedback on for consideration since we may match free promotions on other sales channels from time to time.

Thanks for using Amazon KDP. I hope you enjoy your weekend!

Maybe I just got somebody in the middle of a bad day. At least they passed the info on though.

 

[Carol (was Dara)]

Good heavens! Surely they aren't going to get into the habit of doing these things, you know, the sensible way. What kind of precedent would that set?

 

[Adam Poe]

KDP support is weird like that. It definitely seems like many of them are either not on the same page, or do not have the same powers. Sometimes you get someone that can fix the problem immediately and easily, then the next time, with the same problem, a rep tells you it is impossible.