Most charge within 3 hours. Mine was almost fully charged when I received it. How are you charging it, with the wall plug or through the computer. If the charger is plugged in you should see the yellow indicator light.
You should call CS. I have a K1 and when it is charging there's a yellow light and when it's finished the light goes out. I understood that the difference with the K2 is that the light turns green. If you have no light at all. . .well. . .that just seems wrong.happyneedle said:It has now been charging for over an hour and no changes and no indicator light.
Yes...use the call back option. Have them call you. Don't bother with email.luvmy4brats said:Call back and speak to another CS rep.
What she said. Some CS reps are idiots. Call again ASAP.luvmy4brats said:Call back and speak to another CS rep.
Ditto - I'd use the call-back button immediately. The Kindle should be clean, covered with protective plastic, and if not charged, should at least have the charge light come on within a second or two of being plugged in. CS reps can be either resistant or helpful. If you don't get a helpful response tell the rep you want to speak to a supervisor.koolmnbv said:All 3 of the K2's in our household all could be powered on right out of the box, after charging for about an hour they were almost completely charged up and good to go.
This definitely sounds like a defective unit to me. I'd call back and ask for the kindle department and speak to a different CS rep. I've never heard of anyone's kindle having this problem and it should definitely be taken care of for you.