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Assuming this picture loads correctly, this is basically what my screen looks like now. I've tried every type of reset trick I can find, all to no avail.

The problem doesn't end there, however. When I plug my Kindle into my computer, the charging lights work fine (they seem to work fine all the time, but nothing registers on the screen at all), but the computer won't find a "Kindle". Instead, it shows it as a mass storage device in the start tray, doesn't show anything at all under My Computer, and when I go to Device Manager it shows it as a Microsoft WPD device and says it cannot be started because the driver software won't load.

To make matters worse, I broke down and bought a Kindle before I moved to Korea to live for two years (one of the only places in the world you can't find Kindles...). I also purchased a 3-year Target no-questions replacement plan, thinking that, if something happened, it wouldn't be in the first month I got here and I'd manage for a while without it until I came home. Of course it didn't happen that way.

Now I'm stuck in Korea with a wonderfully sleek and light paperweight with a screwy image permanently etched into its screen. I emailed Amazon and explained the problem, and those kind fellows told me that "Advanced troubleshooting has to be done over the phone." That would be great if I had a phone with an international calling card, or my employers were kind enough to let me sit in a quiet office with my laptop plugged in using their phone for an indeterminate amount of time.

I think the worst part is that it worked just long enough for me to absolutely fall in love with it. And then it left me...

So, is it dead, or is there some trick I don't know about? Something I'm missing because it's a new piece of technology and I don't quite understand how it works yet. I'm pretty tech-savvy, so if there's some advanced method to crack it open and see its insides, hardware or software, I'm willing to give it a shot, and kind of excited to try. Thanks.
 

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Actually, yes amazon will send a replacement, even to Korea, but if I'm reading the original post right, it was bought at Target, not through amazon.  Suggestion then is to mail it back to a friend near where it was bought and have them handle it for you.
 

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I purchased my Kindle 3 at Staples.  I called Amazon when my screen did the same thing.  Amazon did the replacement and no mention was made of where it was purchased.  I carry my Kindle just about everywhere I go and use a leather case.  I don't remember dropping it or anything unusual happening, I just opened it up to read and found the screen just like yours.
 

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I bought my Kindle at Target & the first one had problems. I called KCS & they did offer to replace it but told me I would most likely get a refurb because I did not buy from Amazon. So they will replace it, you might get a refurb though.
 

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jkeith0919 said:
I bought my Kindle at Target & the first one had problems. I called KCS & they did offer to replace it but told me I would most likely get a refurb because I did not buy from Amazon. So they will replace it, you might get a refurb though.
Amazon's usual policy is to replace it with a new unit if it's within the first 30 days. After all, you could simply return it and rebuy it during that time. After 30 days, they routinely replace it with a refurbished unit unless there are none available.
 
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