As some of you know, I spent some time this weekend working on a new blurb for my book. I put the blurb up Monday morning. Well, as far as I can tell, it's been a flop. So I tried to update it back yesterday to the previous blurb.
In the past when I have updated a blurb, I still have to do the whole "publish" process which usually takes six to eight hours. But the blurb updates show up usually an hour or two later. This time it's been almost 30 hours now, and the blurb is not showing and the status still shows "Live Updates Publishing." It has never taken this long before.
I sent a ticket to Amazon to alert them several hours ago but have heard nothing back.
Any advice? I feel like I am losing sales with this blurb and want to get the blurb back that was working.
Exactly the same thing here. Usually I make a change to the blurb and see the result after eight hours or so. A few hours later I get the email saying "Your book is now available!" as if it wasn't before.
But, I made minor changes in the text and haven't seen any results yet.
One of the things annoying about blurbs is that if you try to add any special formatting, you can't always be sure of what you get. So you need to experiment, and wait 12 hours to see if what you tried worked. I'm testing some new ideas with the latest update, and I'll pass on the tips if they work.
I should have listened to the advice to not change anything that was working. Sigh.. I worked two days on that blurb, did everything "right" I thought, followed all the rules, and it landed like a gob of mud on the dining table.
I've seen a decline in Amazon's customer service as well as KDP customer service. Deliveries are taking much longer now than normal, and emails sent to KDP remain unanswered for days, when just a year ago, they were answered within 12-24 hours. My guess is that they're falling behind due to a flood of new content, and diversification in their reach/services.
Indeed, there have been some delays in the last few days. But it should be working fairly normal now. My friend sent a message to KDP support and they apologized with the delays and said it was 100% their internal issues and that they were working hard to fix it.
Nice of them to at-least admit they screwed up, but it's still annoying when it happens. My friend waited 8 days for his freshly published book to get a Look Inside preview. And everyone knows how important it is to get a new book rolling as soon as possible. But without a Look Inside, he was stuck. Not able to really schedule promotions or anything.
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