Had an issue come up today with a couple of purchased Kindle books, wondering if anyone else has had the problem.
I purchased two books from and downloaded them to my $69 Kindle in November, both by the same author (Kristen Ashley). I have since read one of the two books (Heaven and Hell), and removed it from the device. I attempted today to redownload it to my Kindle from the Archive, but I get an "ineligible for this type device" error message. I even tried using the "manage your kindle" option to send them to my kindle but the option doesn't even come up (so it won't send to my Fire or my Android phone either).
I spoke to someone in kindle customer service who could only tell me the books can't be read or downloaded to a Kindle, only a PC or IPad, and I have to read it on my PC. Obviously this is not true, or at least, was not true in November when I purchased them. In fact, the second book (Fairytale Come Alive) is still on my Kindle and works fine. I have no desire to read on my PC, and would never purchase a book that required that. In fact, since I originally purchased the book FROM my Kindle, this is just idiotic.
I don't know what is going on here, but I can only guess the eligible device permissions were changed AFTER I purchased the books, which is completely unacceptable. Perhaps it was just an oversight and needs to be corrected. If not, and it is normal procedure to make my purchases useless after I pay for them, I'm going to be a seriously unhappy customer. I have over 2000 Kindle books I have purchased from Amazon and do not look forward to having to fight for the right to read them.
I purchased two books from and downloaded them to my $69 Kindle in November, both by the same author (Kristen Ashley). I have since read one of the two books (Heaven and Hell), and removed it from the device. I attempted today to redownload it to my Kindle from the Archive, but I get an "ineligible for this type device" error message. I even tried using the "manage your kindle" option to send them to my kindle but the option doesn't even come up (so it won't send to my Fire or my Android phone either).
I spoke to someone in kindle customer service who could only tell me the books can't be read or downloaded to a Kindle, only a PC or IPad, and I have to read it on my PC. Obviously this is not true, or at least, was not true in November when I purchased them. In fact, the second book (Fairytale Come Alive) is still on my Kindle and works fine. I have no desire to read on my PC, and would never purchase a book that required that. In fact, since I originally purchased the book FROM my Kindle, this is just idiotic.
I don't know what is going on here, but I can only guess the eligible device permissions were changed AFTER I purchased the books, which is completely unacceptable. Perhaps it was just an oversight and needs to be corrected. If not, and it is normal procedure to make my purchases useless after I pay for them, I'm going to be a seriously unhappy customer. I have over 2000 Kindle books I have purchased from Amazon and do not look forward to having to fight for the right to read them.