Kindle Forum banner

1 - 20 of 22 Posts

·
Registered
Joined
·
57 Posts
Discussion Starter · #1 ·
Last night I got the "Please wait while your Kindle is updated, etc etc etc" screen.

I left it on my desk, and went to bed.

When I woke up this morning, it was STILL on that same page, and the progress bar had not moved.

I let it sit for another hour or 2, and decided to reset it.

I slid the power switch over for 15 seconds or so until the screen flashed and went blank.

Now, my K2 doesnt seem to want to turn on. Anyone have any clue what happened?
 

·
Registered
Joined
·
57 Posts
Discussion Starter · #2 ·
Solved my own problem-

Called Kindle support, and apparently for the hard reset (holding power switch for 20-30 seconds) to work, it has to be UNPLUGGED from power. The 20-30 seconds hard reset is a battery disconnect reset, and for that to work, there can't be external power.
 

·
Registered
Joined
·
468 Posts
KingRBlue said:
Solved my own problem-

Called Kindle support, and apparently for the hard reset (holding power switch for 20-30 seconds) to work, it has to be UNPLUGGED from power. The 20-30 seconds hard reset is a battery disconnect reset, and for that to work, there can't be external power.
Awesome thanks :)
 

·
Registered
Joined
·
1 Posts
KingRBlue said:
Solved my own problem-

Called Kindle support, and apparently for the hard reset (holding power switch for 20-30 seconds) to work, it has to be UNPLUGGED from power. The 20-30 seconds hard reset is a battery disconnect reset, and for that to work, there can't be external power.
Hi! thank you so much for finding the answer; i tried it and my kindle is working again too. If anyone else does this, don't panic when you let go of the button after 30 seconds and nothing happens right away. It took maybe ten seconds for mine to respond.
 

·
Registered
Joined
·
1 Posts
This was so helpful. I thought my kindle was broken. It froze up last night and when I held the on/off button until it flashed it shut down and went blank. I tried to get it back on and nothing. I tried charging it and plugging it in to the computer. Still nothing. So I started reserching online. Nothing. Until this site. I tried the 30 sec restart and about 10 secs later up and going again. Thank you so much. This was VERY helpful.
 

·
Registered
Joined
·
1 Posts
;D Thanks... saved me a call to K-support too!  Initially I thought it didn't work but just like some others, 10 or 15 seconds after I released the power button up it came!  Yay!
 

·
Registered
Joined
·
3 Posts
I had this happen to me last night too.  I recharged the kindle... nothing... I held the switch for about 10 seconds...nothing...I had read to do a "soft boot" to hold down the shift, alt & r keys all at once... nothing...tried again this morning... still nothing...Do you think I need to try to hold the switch for 30-40 seconds??  any other ideas???
 

·
Registered
Joined
·
2,209 Posts
wralnuts said:
I had this happen to me last night too. I recharged the kindle... nothing... I held the switch for about 10 seconds...nothing...I had read to do a "soft boot" to hold down the shift, alt & r keys all at once... nothing...tried again this morning... still nothing...Do you think I need to try to hold the switch for 30-40 seconds?? any other ideas???
Yes, 30-40 sec is need to do the reboot. If that doesn't do it call Kindle CS. 1-866-321-8851.
 

·
Registered
Joined
·
1 Posts
I totally freaked out 2 days ago. I had a break from reading and left my kindle on the table like I always do. My 7-year-old-son felt like reading something too and tried to search for the book he wanted to read by pressing lots of buttons at one...that worked! NOT!! :eek: It froze in a screen where it was looking for active networks. I tried turning my kindle off and nothing. I held the power slide button for about ten seconds and the screen went blank - no biggie. Then I tried to turn it back on.  ??? Man...I totally panicked when it did not turn on. But I had to go to sleep then to get to work real early yesterday so I left it charging - it would certainly turn on again after a good charge. Maybe.

Woke up next morning and tried to turn it on - it didn't. No no no no NO! I had no time to keep freaking out - had to go to work. When I came back last night I tried again - nothing. I wanted to cry, really. I decided to postpone googling for a solution because, honestly, I was scared to death that my kid really had broken it. Then this morning I quit being a chicken, found this site and followed your instructions - just perfect! Worked like a charm.  ;D

I held the power button for 30-40 secs and the screen flickred. The kindle logo came back on and after another 30 seconds it asked me for my password. WOW! What a relief!! Thanks guys - you were amazing posting this solution here!
 
1 - 20 of 22 Posts
Top