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Discussion Starter · #3 ·
I've got a book that just won't upload. The EPUB upload just sits there and does nothing. The MOBI gives an error message without telling me what is wrong. Time for their useless customer support.
 

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They are closed for maintenance right now.  I got an email about 3 weeks ago saying they would be.  I can't remember the exact dates, but it was after Christmas and past January 1.  I would try again after this weekend if I were you. 
 

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On the off chance you have the same issue I did - I had trouble a few weeks ago uploading a mobi. After several failures to upload, it finally worked after I took the ampersand (&) out of the book title. Taking it out of the file name wasn't sufficient - I had to go back to Calibre to remove it from the book title and re-make the mobi file.
 

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Discussion Starter · #11 ·
Update on this:

I reverted to the DOC file and uploaded that. It worked no problem.

I emailed customer support and am now dealing with the issue. I've described the repeated issue that once a file of a certain type gives an error, it's next to impossible to try that file type again.

It is possible that some issues are with my process.

I'm not happy with InDesign's EPUB generator, but the export for Kindle integrates with Amazon and updates automatically. It works awesomely, so I'd prefer to upload MOBI files. That said, most of my InDesign-generated EPUBs have uploaded fine to Kobo.
 
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