Joined
·
955 Posts
I'm very fastidious with the quality of my books. I have a detailed editorial process (proof and copy edits) and then more than 500 beta readers (around half of whom will usually chime in with comments). Was that it were ever thus - some of my earlier books were not quite so carefully prepared (I was a little more haphazard when I started!) and errors slipped in. I pick these up as soon as I become aware of them - reader emails, review comments, and those lovely passive aggressive Amazon emails.
On the latter, it seems that there is now a realistic escalation... I got this from Amazon yesterday:
Anyone else seen this?
On the latter, it seems that there is now a realistic escalation... I got this from Amazon yesterday:
This book isn't of the sort to be suppressed, but I certainly don't want a notice questioning its quality next to the reviews!Our shared goal is to provide the best digital reading experience for customers on Kindle. When customers contact us with quality issues in a book you published, we validate the issues and send them immediately to you to fix.
Starting February 3, 2016 we will begin showing customers a warning message on the Amazon.com Kindle store detail pages of books that contain several validated quality issues. We will remove this message for a book as soon as we receive the fixed file from you and verify the corrections -- typically within 2 business days.
We understand that even with the best quality controls, defects sometimes make it through. That's why we've limited this messaging to books with several issues. Books with more serious quality issues will continue to be suppressed from sale.
Anyone else seen this?