To Artsandhistoryfan:
I realize that the advertisement of the extended warranty offered by Amazon states that it covers one accident but if you click on the advertisement icon for "terms of the agreement" you can actually see the contract. In the contract under the section "What is not covered" I would draw your attention to item "E".
9. LIMITATIONS OF COVERAGE This Contract Does Not Cover:
A. Any equipment located outside the United States.
B. Service or replacement required as a result of any alteration of the equipment, or repairs
made by anyone other than a participating servicing dealer, an authorized service provider,
its agents, distributors, contractors or licensees, or the use of supplies other than those
recommended by the manufacturer.
C. Damage or other equipment failure due to the failure to maintain the equipment according
to the owner’s manual instructions (except accidental damage from handling claims), abuse,
vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual
atmospheric conditions, acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation,
reconfiguration of equipment, or the failure to place the equipment in an area that complies
with the manufacturer’s published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or
the way the manufacturer intended the equipment to be used. Any and all cases in which the
manufacturer of the equipment would not honor any warranty regarding the equipment.
As you can see item "E" above states: "This contract does not cover" : "Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding equipment".
When I asked the customer rep about this she re-iterated that if the damage to the kindle is not covered by the factory warranty then it is also not covered by this extended warranty. I specifically mentioned to her that previous owners of the Kindle 1 have complained that their kindles were broken by accidents (dropping kindle ect) and that Amazon had stated that this invalidated the manufacturer's warranty because of "abuse" . I also brought up the point that the advertisement (and the wording of the extended contract) stated that the extended warranty covers one accident. I wanted to know from her how these two seemingly conflicting terms of the contract are reconciled. She said she can only tell me that what ever is not covered in the manufacturer's warranty is not covered in this extended warranty. Putting it in differnt words I said "since in the past Amazon has repeatedly refused to honor accidents when there is 'physical damage' to the unit I am taking this as you are not really being covered." I asked again: "Is my intrepretation correct?" and she again just stated "if the manufacturer will not cover it, then will not be covered in this warranty."
Hopefully this rep is incorrect but as you can see it does state that in the terms of the contract. On the other hand I posed the same question to SquareTrade pointing out that the manufacturer's warranty does not cover physical damage to the kindle. SquareTrade stated that if you buy the standard 3 yr extended warranty then "whatever is covered in the manufacturer's warranty is covered by us, but what is not covered by the manufacturer is also not covered by us...however should you purchase the accidental handling insurance it will cover even accidents that has physical damage to the kindle as long as it not intentional". Furthermore the cost of the SquareTrade warranty for 3 yrs (not 2) was cheaper. The 3y extended warranty with accidental handling insurance I purchased for $56. This was a discounted rate (normally $75) but there is almost monthly discounts at SquareTrade. Sorry so wordy but hope this is helpful.
gary
![:-\](/s3/kboards.com/data/smilies/undecided.gif "Undecided :-\")
Brian
