Do you know when it was originally purchased? Chances are it is not a year old, and if so is still under warranty, I believe, even though you bought it used. They (Amazon) should be able to tell you based on it's serial number if you can't get that info from the person who you bought it from. With luck they'll send you a replacement for free.
It probably really is broken, but before you call be sure you've charged it fully and done a hard reset with the paperclip in the hole in back. At least you want to be able to say you tried that before calling them. And be honest: tell 'em you loved your Kindle, and you got a used one for sis and she loves it and is devastated that it's broken. I expect they'll take care of you.
I purchased a used one from ebay and it started freezing and stuff after a couple of days. They (Amazon) looked up the serial number and it was under warranty. They sent me a new one with no questions. Good luck! Hope it is still under warranty.
I don't know if the person knew what he was talking about but he said he can't do anything since I didn't buy it from amazon and that the person who sold it to me should be the one calling them. Should I call again?
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