Looks like you may need a more hardcore reset than just the 20 sec. power one. Can't quite remember how to do it but I would call amazon. I've had to call tons of times (no really) and they have always been really great. What's even better is that if they can't get you going they send off a new one to you right away. I'm on my 4th one of the second generation. There was some update the fried the last ones. Good luck!