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Read through to the end. Patrizia and L Buchanan started off rather testy and by the end they were kissing cousins.  :D

I do wish that if people have an issue about what is posted HERE at Kindleboards about this, that or the other thing, including Oberon covers, they would discuss it here. Then we could actually work to resolve the problem. Posting "over there" about what is said "here" becomes confusing communication which is liable to be misinterpreted and cause hard feelings.

L
 

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That was almost as good a story as some of the books I've read. Very touching!
 

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I read through the thread. I can see the original poster's point (I don't agree with how the thread deteriorated though) Y'all know I love Oberon and have ordered many items from them and intend to order more. I know many people who have requested custom covers and been told no. It does seem a bit unfair and inconsistent to do them for some people, but not others. I understand the one for Patrizia, really. But the others? As happy as I am for them to be able to get them, there's just something not right with the way it was handled. It's rather frustrating for the ones who have been requesting the custom covers to see the ones they wanted being made for others after they've been told no. I think VictoriaP's post was right on the money.

Not bashing in any way. I'm a huge Oberon addict.
 

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luvmy4brats said:
I read through the thread. I can see the original poster's point (I don't agree with how the thread deteriorated though) Y'all know I love Oberon and have ordered many items from them and intend to order more. I know many people who have requested custom covers and been told no. It does seem a bit unfair and inconsistent to do them for some people, but not others. I understand the one for Patrizia, really. But the others? As happy as I am for them to be able to get them, there's just something not right with the way it was handled. It's rather frustrating for the ones who have been requesting the custom covers to see the ones they wanted being made for others after they've been told no. I think VictoriaP's post was right on the money.

Not bashing in any way. I'm a huge Oberon addict.
I have to agree as well.
I read through the entire thread and VictoriaP asked all the questions I had about the custom orders. I,too, think the way it was handled was very poor. Why should how much a person has spent in the past determine if they get a custom order? And, I still don't understand why there are so many color options for the journals but not for the Kindles.
 

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I can't believe the pettiness in those complaints. A small business has every right to treat favored customers a little differently, and testing new styles in limited production is just common sense. And not only does that person decide that not getting her ideal choice of cover is worth throwing a hissy fit over, she then proceeds to spend what must have been hours on the topic. Must be nice not to have any real problems.

edit: Sorry, I'm a little crabby. Reached my limit of tolerance of whininess for the day.
 

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Wow -- it's not even directed at me & yet what a bummer it is to read your post Susan in VA. Now I'm crabby too.  :mad:
 

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I know some folks don't like to hear anything but praise for Oberon, but I have to agree, some of their business practices are a little inconsistent.  I ordered my first cover (Butterfly) days before they came out with the Three Graces cover.  I had called and asked specifically if the Three Graces was available and told no.  When I saw the Three Graces available before I had even received my Butterfly cover I called and asked to exchange...I was told no.  I personally will not buy another cover for my K1.  I think the quality of the Butterfly cover is excellent and I don't need more than one cover.  This all being said I still think Oberon covers are very nice and my husband ordered Tree of Life for his K2.  I just think since I  had specifically asked for Three Graces and it became available before I even received my Butterfly cover it would have been a nice, customer friendly thing to do to exchange it.  So I must agree, some customers seem to be treated differently than others even though we all pay the same price.  I am not whining....I just feel I was treated as a less valuable customer.
 

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Xina said:
Wow -- it's not even directed at me & yet what a bummer it is to read your post Susan in VA. Now I'm crabby too. :mad:
So sorry, Xina, that was not my intent. I should know better than to read posts on other, less-civil sites, they just annoy me. And if there are too many of those in one day, eventually I turn green and my shirt tears and get somewhat less diplomatic myself. My crabbiness was not directed at anyone on KB.
 

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Susan in VA said:
I can't believe the pettiness in those complaints. A small business has every right to treat favored customers a little differently, and testing new styles in limited production is just common sense. And not only does that person decide that not getting her ideal choice of cover is worth throwing a hissy fit over, she then proceeds to spend what must have been hours on the topic. Must be nice not to have any real problems.

edit: Sorry, I'm a little crabby. Reached my limit of tolerance of whininess for the day.
I totally understand. *Whines to self* ;)
 

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Googlegirl said:
Why should how much a person has spent in the past determine if they get a custom order?
Leaving aside the question of whether or not it is convenient or financially sound for them to produce custom orders, it is perfectly normal for a small business to treat its best customers preferentially. Most small businesses will do so. Restaurants will bring a free dessert, hairdressers will give you an appointment before or after normal opening hours, an antique shop will call you if something really special comes in -- IF you've been one of their best clients in the past. It's just good business practice.
 

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OK, here's what I wish: I wish what happens on the Amazon Boards would stay on the Amazon Boards. Just because they get in a food fight over there, does it have to spill over to here? Sigh...

And here's what I think: I think everyone here is an adult and capable of deciding for themselves whether they've been fairly treated by a company. If they haven't, they should contact the company. (I know I say this all the time, but I really believe this.)

We can't fix your issue; only the company can. My boss used to say that she couldn't fix a customer's problem if she didn't know about it. If you're not happy with how the company addresses your issue, that's a legitimate reason for YOU not to be happy with the company, but it doesn't mean others might not have a different experience with the company. Or, the reverse, your good experience doesn't mean everyone will have a good experience.

While I do think it is useful to hear about people's experiences with a company, we shouldn't make it personal.

(I also know that none of us have any idea what might or might not be going on in someone else's life, so let's not go there, OK?)

There are actually people out there who (gasp!) don't like Oberons....that's okay too.

It's late, let's let this thread die a natural death and go back to discussing the world's worst songs. Muskrat love, anyone? ;D

Betsy

still wearing my Cinco de Mayo moderator's hat...
 

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Betsy the Quilter said:
There are actually people out there who (gasp!) don't like Oberons....that's okay too.
Maybe they're just holding out for you to quilt them a cover! :D
(Custom-made, of course.)

Sorry, couldn't resist.

Betsy the Quilter said:
It's late, let's let this thread die a natural death and go back to discussing the world's worst songs. Muskrat love, anyone? ;D
<sigh> I wish I had Photoshop. I'd post a picture of Hugh holding a muskrat.
 

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Betsy the Quilter said:
OK, here's what I wish: I wish what happens on the Amazon Boards would stay on the Amazon Boards. Just because they get in a food fight over there, does it have to spill over to here? Sigh...

And here's what I think: I think everyone here is an adult and capable of deciding for themselves whether they've been fairly treated by a company. If they haven't, they should contact the company. (I know I say this all the time, but I really believe this.)

We can't fix your issue; only the company can. My boss used to say that she couldn't fix a customer's problem if she didn't know about it. If you're not happy with how the company addresses your issue, that's a legitimate reason for YOU not to be happy with the company, but it doesn't mean others might not have a different experience with the company. Or, the reverse, your good experience doesn't mean everyone will have a good experience.

While I do think it is useful to hear about people's experiences with a company, we shouldn't make it personal.

(I also know that none of us have any idea what might or might not be going on in someone else's life, so let's not go there, OK?)

There are actually people out there who (gasp!) don't like Oberons....that's okay too.

It's late, let's let this thread die a natural death and go back to discussing the world's worst songs. Muskrat love, anyone? ;D

Betsy

still wearing my Cinco de Mayo moderator's hat...
Lovely hat. Makes you look quite younger. Or have you stolen the sorcerers stone?
 
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