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386 Posts
I know some folks don't like to hear anything but praise for Oberon, but I have to agree, some of their business practices are a little inconsistent. I ordered my first cover (Butterfly) days before they came out with the Three Graces cover. I had called and asked specifically if the Three Graces was available and told no. When I saw the Three Graces available before I had even received my Butterfly cover I called and asked to exchange...I was told no. I personally will not buy another cover for my K1. I think the quality of the Butterfly cover is excellent and I don't need more than one cover. This all being said I still think Oberon covers are very nice and my husband ordered Tree of Life for his K2. I just think since I had specifically asked for Three Graces and it became available before I even received my Butterfly cover it would have been a nice, customer friendly thing to do to exchange it. So I must agree, some customers seem to be treated differently than others even though we all pay the same price. I am not whining....I just feel I was treated as a less valuable customer.
