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One for the Apple techs: can't see a Kindle drive, yet the USB knows it's plugged in

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6.6K views 5 replies 4 participants last post by  JRHenderson  
When I plug the Kindle into my Mac, the Kindle charges and tries to log on (eventually going back to the error code message), but there is no Kindle drive on my desktop.
Even weirder, when I check under the utility 'System Info', the USB port which the Kindle is plugged into recognises the device, and even gives the serial number. But still no drive on the desktop.
The Kindle is not a drive, so I don't know why it would show on your desktop. A camera, for instance, would likewise not show when connected. The question is not whether you can access it yourself but whether the Kindle update software can see it and write to it. Have you tried that?

There are utilities that let you mount an Android device on the Mac, but I don't believe the Paperwhite is Android.