[email protected] - I got an e-mail drom his executive assistant who assured me he reads his e-mails.Trekker said:I already have a K1 which doesn't fade and the contrast is MUCH better (lighter background, darker text.) I do like the slimness of the K2 and the button layout better.
I just sent them a reply to the email survey they sent me when I first called about the issue and provided links to the pictures. I also asked for a replacement. I'll follow up with a phone call.
Does anybody have Jeff Bezos email address? I'd like to send him the pictures (even if his email is screened by his staff, maybe it'll get through.) I'm sure he has to be aware of this problem and probably doesn't know what to do at this time. Dare I mention the word recall?
There is a fix for the problem and it is a new K2. When I talked to customer service, I was promised a new K2 the next day and told I would have 30 days to return the original one/Kathy said:I don't think it will get better, but you might ask if there is fix for the problem.
I also had my Kindle replaced for the sun fading issue. My replacement arrived Tuesday, March 31. It did not fade but the text was lighter. However, it still had 2.0.0. Today the Kindle updated to 2.0.2 and the text is now as dark as I remember on the earlier Kindle.patrisha #150 said:There is a fix for the problem and it is a new K2. When I talked to customer service, I was promised a new K2 the next day and told I would have 30 days to return the original one/
When the new one arrived, I took it out into the sunshine, and it was fine.