Payment saga continues - is this correct?

824 Views 7 Replies 5 Participants Last post by Jan Hurst-Nicholson, Dec 24, 2012

Jan Hurst-Nicholson

Discussion Starter · Dec 22, 2012

Having gone through the saga of the missing cheques and then opening a Payoneer account and receiving royalty payments via EFT I have now discovered that my Amazon.UK royalties have not been paid. On enquiring with KDP I was told:

Please note that royalties calculated in GBP cannot be converted to USD and we will not be able to process these royalties via EFT to your bank account.

For your reference, for European sales, the invoices are generated on the same day that the sales are made, and the currency in which a particular invoice has been created cannot be changed at a future date; Therefore, these invoices will have to be paid in the same currency that they were generated in.

Hence, we will have to send you a check for royalties accrued in July, August and September.

I was under the impression that Amazon UK royalties and all the European, Japan etc were paid directly into US bank accounts. Am I mistaken? Or are they just referring to royalty payments calculated before I changed to EFT in October? I have never had a remittance advice from Amazon.UK

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melissafmiller

· #2 · Dec 22, 2012

I think they are referring to royalties accrued before you changed your payment method. I'm. In the US and my foreign royalties are sent in USD via ETF. How supremely frustrating for you after all the troubles you've had receiving the checks.

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dotx

· #3 · Dec 22, 2012

Yes, they're talking about royalties from before you changed your payment method to EFT. Same thing happened to me.

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Jan Hurst-Nicholson

Discussion Starter · #4 · Dec 22, 2012

dotx said:
Yes, they're talking about royalties from before you changed your payment method to EFT. Same thing happened to me.

That's good to know (not good about it happening to you - but good about me knowing about it

).
This is very frustrating. I've asked that they send the cheques with a tracking number so that I can see where they are going missing - they said they can't do that.
I asked that they send the cheques to an address in the UK, but they said they have to send it to the same address as my account.
What else can I do?

However, I did receive my complimentary copy of My Funny Major Medical sent from the US - but the package was torn and could have been opened. Don't know if they thought the book wasn't worth stealing

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Nissim-Payoneer

· #5 · Dec 23, 2012

I'm sorry to hear that. I hope they're able to resolve the issue and get your checks sent out as soon as possible!

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Jan Hurst-Nicholson

Discussion Starter · #6 · Dec 23, 2012

Nissim-Payoneer said:
I'm sorry to hear that. I hope they're able to resolve the issue and get your checks sent out as soon as possible!

Thanks. The problem is not with them sending the cheques - it's with me not receiving them ::)

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katherinef

· #7 · Dec 23, 2012

They can't change the currency after the invoices have been generated? Really? ::)

Now I'm glad I didn't earn enough for a check before I switched to EFT. Of course, my first Amazon.de payment didn't include the royalties before the switch to EFT, so Amazon told me they'd add those royalties to the next payment. I guess they don't have a problem changing the currency if you haven't earned enough for a check, so I don't get it why they just don't cancel your check and send you the royalties via EFT next time. You'd maybe lose a bit on conversion, but at least you'd get the money.

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Jan Hurst-Nicholson

Discussion Starter · #8 · Dec 24, 2012

katherinef said:
They can't change the currency after the invoices have been generated? Really? Now I'm glad I didn't earn enough for a check before I switched to EFT. Of course, my first Amazon.de payment didn't include the royalties before the switch to EFT, so Amazon told me they'd add those royalties to the next payment. I guess they don't have a problem changing the currency if you haven't earned enough for a check, so I don't get it why they just don't cancel your check and send you the royalties via EFT next time. You'd maybe lose a bit on conversion, but at least you'd get the money.

I've asked them to send a cheque to cover the royalties owing, and if it doesn't arrive then can they send another one to an address in the UK. Their latest billet-doux says they will get back to me by 28th December ::)

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