Problem with Kindle sticking on pages

845 Views 3 Replies 3 Participants Last post by TWD Glasgow, Jan 13, 2013

TWD Glasgow

Discussion Starter · Jan 11, 2013

Slightly worried, I've had the basic kindle for over a year now - I think its the second version - (I got it last birthday) and every so often it freezes on a page I'm reading and won't move up or down or go to the home pafe. On these occasions, I have to switch it on and off again. Nothing else works. Does anyone else have this sticking on pages problem?

It's always charged up when this happens.

I'm worried my Kindle is kaput.

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Betsy the Quilter

· #2 · Jan 11, 2013

TWD Glasgow said:
Slightly worried, I've had the basic kindle for over a year now - I think its the second version - (I got it last birthday) and every so often it freezes on a page I'm reading and won't move up or down or go to the home pafe. On these occasions, I have to switch it on and off again. Nothing else works. Does anyone else have this sticking on pages problem?

It's always charged up when this happens.

I'm worried my Kindle is kaput.

Well, there could be something off with the buttons, I suppose.

I'd try a restart...from the home page, press the Menu button, select Settings, press the Menu button again, select Restart. It'll take a few seconds, and then the screen will go blank and the tree screen will appear. Let it do its thing until your home page re-appears

You might also contact Kindle CS; depending on how far over a year it's been, they might be willing to send you a refurbished unit or at least a discount on one.

(Amazon US customers inside the US: 1-866-321-8851, outside the US: 1-206-266-0927. Other customers, see here. )

Betsy

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PhillyGuy

· #3 · Jan 13, 2013

TWD Glasgow said:
Does anyone else have this sticking on pages problem?

Yes. Maybe once a week.

I don't know that I have ever had a computer which never once went into a loop AKA froze. Possible exception: Our TomTom GPS, at least in the car. (Is a GPS or an eReader a computer? Yes, in a technical sense although not marketed as such.)

Not long ago, if a computer only needed to be rebooted once a day, that was good. (A full Kindle turn-off/turn-on with progress bar on the screen, as described by Betsy above, is a reboot.)

I'm worried my Kindle is kaput.

You say that your device may be the second version, but if you got it as a gift in 2011 or 2012, and it has a keyboard, it probably is, like mine, the third version. If so, there was a software update silently pushed out late last year that I think -- maybe it's my imagination -- made mine just a little big less stable -- stable being another word for not freezing. The update did have advantages, such as making the fonts very slightly sharper. I throw this slight-buggy-update hypothesis out as a possible, and to me happier, alternative to your Kindle being kaput

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TWD Glasgow

Discussion Starter · #4 · Jan 13, 2013

Thanks Betsy and Philly Guy. The Kindle I've got has a keyboard that appears on screen. Thanfully, it hasn't stuck on a page for a while. Here's hoping it doesn't start doing it again. I love my Kindle for reading and editing my work.

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