Joined
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96 Posts
I was away from home earlier this week with my K2, looking forward to the reading time the evenings would provide in a hotel, and my screen, on the 3rd nite, failed. When I reset from sleeping mode, the screen shrank to a couple of black lines at the bottom of the page which flickered and moved as I pressed buttons. It was the 31st day of Kindle ownership for me. With my heart a lump in my throat, I called Amazon the following day and they confirmed the e ink screen had failed. I told them it had gone through xray at the airport and they agreed this could have been a contributing factor, but the failure of the screen was not uncommon. They sent me a new replacement by next day air... even offered to send the replacement to the hotel where I was staying. I have 30 days to return the failed unit to them without incurring a charge.
Has anyone else had this problem? It is a first for me with any electronic device. But I must say, their Customer Service Department is world class in my book!
I did, unfortunately, lose my skin. I bought it from ebay (3cp), and it took over an hour to remove all the adhesive residue from the skin. I thought they had solved this problem but evidently not. Next skin wil be Decalgirl, I think... just wish they had an American Flag skin like 3cp.
Has anyone else had this problem? It is a first for me with any electronic device. But I must say, their Customer Service Department is world class in my book!
I did, unfortunately, lose my skin. I bought it from ebay (3cp), and it took over an hour to remove all the adhesive residue from the skin. I thought they had solved this problem but evidently not. Next skin wil be Decalgirl, I think... just wish they had an American Flag skin like 3cp.