Proud Kindle Owner from Jackson Hole Wyoming
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2,581 Posts
Hello Tetons and Lucy...welcome to the forum 
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59 Posts
Thanks for the Welcome
Love my Kindle and so Thankful that it works here in Jackson. When it first arrived here Whispernet did not work. Spent days on the phone with Customer Service (they were great) they finally decided it wasn't going to work here in Jackson. Then 2 days later I thought I would give it a try and what a suprise Whispernet worked. I now have 4 friends who have put the Kindle on the x-mas wish list. Love Love Love this thing
Love my Kindle and so Thankful that it works here in Jackson. When it first arrived here Whispernet did not work. Spent days on the phone with Customer Service (they were great) they finally decided it wasn't going to work here in Jackson. Then 2 days later I thought I would give it a try and what a suprise Whispernet worked. I now have 4 friends who have put the Kindle on the x-mas wish list. Love Love Love this thing
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2,581 Posts
Wow, it must have been disappointing when it didn't work at first...I'm glad that it all worked out.
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59 Posts
Well I have to say that when is wasn't working I almost sent it back. That was the big selling point for me that I could purchased my Kindle to beable to purchase books and have them downloaded within a minute right from the device no having to plug into the computer. I'm just so happy that I didn't send it right back. I have heard that some people have had some nightmare stories about Customer Service, but I have to say they were absolutely wonderful.
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2,581 Posts
To be honest, if Whispernet didn't work here it wouldn't be a big deal for me. It is so easy to drop and drag when it's hooked up to the computer, kind of like a flash drive...zip ziptetons307 said:
))I've only had a positive experience with cs at Amazon...for another electronic gadget a few years ago. I was sent a "return"...you know, open the box and the cords, etc. aren't pristine in their twist ties. The gal who helped me was very apologetic and I was sent a new one overnight
)
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19,280 Posts
I think some of the people who have horror stories about customer service call with an attitude and they just get the encounter off on the wrong foot. I have interacted with CS maybe half a dozen times and every single time they have been extremely courteous. The call doesn't end until they have solved the problem to my satisfaction, which they always have.
L
L
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5,384 Posts
Welcome to the klub Teton and Lucy. I've had my Kindle since Sept. & her name is Ruby. We go everywhere together.
Linda
Linda
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