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Hello all,
Many of our guests, and registered members, are newcomers to Kindle. Often newcomers will ask questions that have been asked many times before.
In many forums, these newcomers get welcomed with impatient replies, telling them to search for the answer, read the manual, or otherwise find an answer their question. This can discourage newcomers who are new to the whole forum experience, and who feel they got unjustly criticized after bothering to register with us and to post their query.
We want to be a welcoming place for newcomers.
We also value our more experienced members. We recognize, and want to minimize, the frustration that more experienced members may have of seeing the same questions pop up time after time.
Here's a suggested approach for dealing with this. We hope that this will have the effect of giving newcomers a friendly answer, while at the same "training" them on how to find similar answers on their own.
Please take a look, and let us know of any comments or feedback you may have. Thank you!
- Harvey
KINDLEBOARDS Proposed Code of Conduct for Interacting with Newcomers
A. We are putting a FAQ sticky post at the top of the "Kindle Tips & Tricks" board. (Leslie is well-qualified to do that as a co-author of the Kindle FAQ book...!)
That sticky post will list the most commonly-asked questions that we hear from people new to Kindle. The post will also have a link to the Kindle FAQ downloadable book. The post will also have instructions on how to search the forums effectively.
B. When a newcomer asks a question whose answer is well-documented, someone (either a moderator or any member) will:
1 - Welcome the newcomer
2 - Answer the question courteously
3 - Point them to the sticky post (or to another post if applicable) that contains that answer
4 - Do the above promptly, before other forum members jump in and tell them to go away and read the manual.
C. If the same newcomer continues to ask questions that are easily found in the forums, we will simply point them to the sticky post (or other post) that has the answer - rather than answering it directly in our replies.
(Updated to correct the board location of the FAQ. - Admin)
Many of our guests, and registered members, are newcomers to Kindle. Often newcomers will ask questions that have been asked many times before.
In many forums, these newcomers get welcomed with impatient replies, telling them to search for the answer, read the manual, or otherwise find an answer their question. This can discourage newcomers who are new to the whole forum experience, and who feel they got unjustly criticized after bothering to register with us and to post their query.
We want to be a welcoming place for newcomers.
We also value our more experienced members. We recognize, and want to minimize, the frustration that more experienced members may have of seeing the same questions pop up time after time.
Here's a suggested approach for dealing with this. We hope that this will have the effect of giving newcomers a friendly answer, while at the same "training" them on how to find similar answers on their own.
Please take a look, and let us know of any comments or feedback you may have. Thank you!
- Harvey
KINDLEBOARDS Proposed Code of Conduct for Interacting with Newcomers
A. We are putting a FAQ sticky post at the top of the "Kindle Tips & Tricks" board. (Leslie is well-qualified to do that as a co-author of the Kindle FAQ book...!)
That sticky post will list the most commonly-asked questions that we hear from people new to Kindle. The post will also have a link to the Kindle FAQ downloadable book. The post will also have instructions on how to search the forums effectively.
B. When a newcomer asks a question whose answer is well-documented, someone (either a moderator or any member) will:
1 - Welcome the newcomer
2 - Answer the question courteously
3 - Point them to the sticky post (or to another post if applicable) that contains that answer
4 - Do the above promptly, before other forum members jump in and tell them to go away and read the manual.
C. If the same newcomer continues to ask questions that are easily found in the forums, we will simply point them to the sticky post (or other post) that has the answer - rather than answering it directly in our replies.
(Updated to correct the board location of the FAQ. - Admin)