"Reset to Factory Defaults" Greyed Out on KK

Do you possibly have parental controls turned on?

I do, since I had let my son use it, and had forgotten.  I do know the password but I don't know how to turn OFF the controls?  I enter the password and it allows me to turn on Kindle store, etc., but there doesn't seem to be an option to turn it off entirely.  Thank you for the response

I think if you have the password, you just go to that section of the settings menu and change it.  It should be under device options.