[Carol (was Dara)]

For the past week or so, the KDP paperback cover template page hasn't been working for me. After I enter the page count and other info and hit the download button, the bottom of the page says it's "waiting for..." but doesn't download. Is anybody else having this problem? I've emailed KDP but not gotten a response yet. I'm wondering if it's just my computer being uncooperative or an error on Amazon's end. I've been using these sizing templates ever since the switch from Create Space and haven't had this trouble before.

https://kdp.amazon.com/en_US/cover-templates

UPDATE: Problem resolved by switching browsers.

 

[Simon Haynes]

Works fine here. If you tell me the page count etc I can download it for you and temporarily put it on my website.

 

[ShayneRutherford]

It's not just you. Some of my cover designer friends have been having the same problem. The conclusion we came to was that it was the browser causing the issue. I think it was Chrome that was the problem browser. Try switching to a different browser, and you should be able to download your template okay.

 

[Carol (was Dara)]

Thanks for the responses. I tried it in another browser and, sure enough, it works. Yay! Guess it just didn't like my Chrome.