I live in an area that, according to the map, doesn't have Whispernet but it is available about a mile away (we're in a river valley). Luckily, I am able to get 2 or 3 bars most times. It is very "fickle" so here are a few tips that I have learned that might help you too. If I place my Kindle near a window it definitely helps the Whispernet reception. The direction MaKK is pointed towards makes a difference too.... for us it's south/southeast.... maybe the direction of the nearest tower?? Also, reception is definitely affected by weather so if we have stormy weather... I usually lose one bar of signal strength. And, if I have MaKK's battery fully charged, he seems to be able to pull in that Whispernet signal better also. Hope that helps.... glad you were able to get yours downloaded!!