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Hildred said:
That is odd. I just checked my books I recently made price changes to and they're all unchecked (as they should be.) For the record, I directly upload.
Yes - all yours have DRM as well - basically, from what I can tell - EVERY book at WH Smith has DRM in it - installed without our permission via Kobo.

And we note that still no Kobo rep has put their head in here.
 

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Wow. This is not OK with me.

New addition to my copyright page:

"This file is intended to be distributed DRM-free. Some retailers have taken to violating our wishes and installing DRM on our products. If you have received a version where DRM has been enabled, please email a copy of your receipt to [email protected] and let us know which format you read in. We will send you a proper copy of the file in return. If this happens to you, please consider shopping at a retailer that does not manipulate original files in any way for future ebook purchases. Thank you for supporting our quest to provide you with only the best possible service."
 

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I'm no lawyer, but these terms may be pertinent:

Without restricting the generality of the foregoing, Kobo may:

Accept or reject the Works at our discretion,
Copy and store your Works on one or more computers,
Convert, reformat and encode the Works into eBooks and enable and optimize the display of the Works on the eReading Service, provided that Kobo agrees that we shall make no modifications to the substance of the Works and Kobo shall not be responsible for any inaccuracies or errors in conversion or reformatting,
Display, market, transmit, distribute, sell and otherwise digitally make available all or any portion of the Works and the metadata you provide through Kobo Writing Life, for customers and prospective customers to download and/or store, access, copy and paste, print, annotate and/or view online and offline, including on portable devices,
Determine all marketing and promotion of your Works related to their sale on the eReading Service, including by making reasonable excerpts of an eBook available for free as promotional material to encourage users to purchase the eBook,
Elect at our sole discretion to remove any eBook from the eReading Service or reject an eBook that has been submitted by Publisher for sale on Kobo Writing Life, and
Exercise our rights and license set out in these Terms directly and through third party booksellers, retailers, distributors, affiliates and independent contractors.
I guess it could be argued that "convert, reformat, and encode" gives them the right to add DRM. It's not how I would read it, but I can see how it could be open to interpretation. I'm sending them an email anyway. They are usually pretty good about getting back to you, even if their replies rarely make sense.
 

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I'm an old, old lurker and just joined.

Here's what Kobo told me about my books:

Thank you for contacting Kobo Writing Life.

There is a known error on the WHSmith website that is showing DRM-Free books as DRM ePubs. They're working on fixing this issue when they update their website in May.

Even though your books appear as DRM ePub's, any customers that want to purchase your book from WHSmith are directed to our site to make the purchase. On our site your book is correctly listed as DRM-Free.

I'm sorry for the inconvenience that this may cause and hope that this has clarified things for you.

Sincerely,
The Kobo Team


Hope this helps.

Lear
 

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Lear said:
I'm an old, old lurker and just joined.

Here's what Kobo told me about my books:

Thank you for contacting Kobo Writing Life.

There is a known error on the WHSmith website that is showing DRM-Free books as DRM ePubs. They're working on fixing this issue when they update their website in May.

Even though your books appear as DRM ePub's, any customers that want to purchase your book from WHSmith are directed to our site to make the purchase. On our site your book is correctly listed as DRM-Free.

I'm sorry for the inconvenience that this may cause and hope that this has clarified things for you.

Sincerely,
The Kobo Team


Hope this helps.

Lear
That does help and it sounds reasonable to me.

I just took a look and my e-books ARE listed as DRM on the WH Smith website - however they ARE listed as DRM-FREE on the Kobo website itself.
 

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I was just scanning Sony's site and they have the same tagline as WH Smith. Now I jumped around between fiction and non-fiction and various category's and all the ones I brought up were marked DRM

Didn't proceed past the description, so I do not know if a purchase sends them to a site like kobo who make the claim that they posted above.
 

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Jan Strnad said:
Pretty outrageous, if true.

My only question is, has anyone verified that the DRM is installed, and that it isn't just a listing glitch?
THIS!!!! My first reaction is that they have a template that pulls the DRM notice whether the book has it or not.

Has anyone actually BOUGHT their book and checked the downloaded file for DRM?
 
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