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160 Posts
[Following is from Troubleshooting Forum]:
Well folks, I was on my third Kindle (second replacement) when I discovered that it had the sun-fade issue. I was very happy with the Kindle in all other respects, and the screen was great. But it was quite annoying to have it fade in the sun. So I called CS and they sent me another Kindle to replace it with. This one doesn't have the sun-fading issue (as far as I know), however the background is a darker grey, and the text is "muddier", "fuzzier", with overall less contrast. I've installed the "font hack" so they're both equal in that regard. I called CS earlier and they said they don't usually do replacements for darker, less contrasty screens, but if I was really unhappy they'd replace it. I don't want to seem picky, as all the Kindles I've had have had legitimate issues. The first wouldn't charge, the second had a loose case, and now the third has sun-fading issues. The fourth is good in all those regards but, as mentioned, the screen itself is worse. So what should I do? I'm afraid to send it back again and risk getting an issue that I just mentioned. Am I crazy? What would you do?
Thanks in advance,
Jason
Well folks, I was on my third Kindle (second replacement) when I discovered that it had the sun-fade issue. I was very happy with the Kindle in all other respects, and the screen was great. But it was quite annoying to have it fade in the sun. So I called CS and they sent me another Kindle to replace it with. This one doesn't have the sun-fading issue (as far as I know), however the background is a darker grey, and the text is "muddier", "fuzzier", with overall less contrast. I've installed the "font hack" so they're both equal in that regard. I called CS earlier and they said they don't usually do replacements for darker, less contrasty screens, but if I was really unhappy they'd replace it. I don't want to seem picky, as all the Kindles I've had have had legitimate issues. The first wouldn't charge, the second had a loose case, and now the third has sun-fading issues. The fourth is good in all those regards but, as mentioned, the screen itself is worse. So what should I do? I'm afraid to send it back again and risk getting an issue that I just mentioned. Am I crazy? What would you do?
Thanks in advance,
Jason