"I got this email last month and went in and re-verified the only payment option I have on file with AMS. The charge went through almost immediately and my AMS ads went live again within a few minutes."

^ Good to know that does work.

Just got an email apologizing from KDP (even though I wrote AMS) and my ads are back up again! So that's great. Hope everyone will get the same swift action.

 

I got this too. It must have been a glitch. (Or was it? Maybe Amazon wanted to clear out advertisers for while!  LOL).

 

I clicked the button for the only card I had on file last night, and all my ads were still paused. By the time I went to bed, though, they were running again.

 

I got this email last month and went in and re-verified the only payment option I have on file with AMS. The charge went through almost immediately and my AMS ads went live again within a few minutes.

What do you mean by "re-verified"?

 

I got this email last month and went in and re-verified the only payment option I have on file with AMS. The charge went through almost immediately and my AMS ads went live again within a few minutes.

Yep, I've just done the same. Everything cleared within fifteen minutes and ads running normally. I can't help feeling that Amazon is a balloon which will eventually burst!

 

I got this email last month and went in and re-verified the only payment option I have on file with AMS. The charge went through almost immediately and my AMS ads went live again within a few minutes.

I should clarify that I did the same thing. I don't know if it was that or my email to CS that did it, but everything's worth a shot.

 

I got the same email this morning. I will try your method dgcasey, thank you.

It speaks volumes for KBoards that after I'd checked everything was okay with my bank, I came straight here, before going back to Amazon (!), for some kind of enlightenment. 

 

I can't change payment methods because that's the only card I have.

I got this email last month and went in and re-verified the only payment option I have on file with AMS. The charge went through almost immediately and my AMS ads went live again within a few minutes.

 

deleted because VS are shady

 

I got the same email. Not for AMS, but for a normal purchase. My bank said it was fine, so I went to look at my amazon account, at the details on the cards, and noticed that instead of my name, it wrote: Visa under "the name on the card." I corrected this and resubmitted the order. It went through without a problem.  You should check if maybe the same glitch that affected my account, affected yours too.

Since I'm quite certain that I didn't put Visa under "the name on the card" I send an email to Amazon, saying they should look into it, why it happened and if others have been affected too, just giving them a heads up. I got back a nice reply, how my card payment was proceeded and the order was on its way. It was quite clear that the one who read it didn't read past the few first sentences, or just didn't care.

 

I got hit with the email and the big red warning on my AMS dashboard, but everything seems to be in order now. Ads are no longer paused, and I see a charge that corresponds to how much money I've set on fire. Hope it all resolves for everyone soon!

 

Just got the same email. 

 

Add me to the list. Same message.

 

Yep, same email, for the same credit card I just used successfully to order from Amazon 

 

Thank you, they gave a link in the email, but when I clicked on it, it gave me a "the browser has encountered a serious error" message, which is how I ended up talking to the regular Amazon peeps to begin with. Yours actually brings up a page where I can send a message.

 

^ So sorry about that.

This is the link mentioned in the email.

https://ams.amazon.com/contactus/

 

I just got the same message. Checked the billing information on AMS. It's fine. Checked the card. It's fine. Next stop: Contact us. I swear, KDP doesn't want me to be one of their authors. First the Select boondoggle, now this.

 

Whoa! I'm so glad I saw this thread since my email address for AMS is not often checked. I got the same message and wouldn't have known it if it weren't for you guys. I tried verifying that my payment information was correct on AMS (to hopefully jumpstart that reissue 72 hour waiting period) and am contacting them via the link in the email. My credit card currently has about 5% utilization on a five-figure limit and is working fine for everything else. And I refuse to change the payment method since I get 2% cash back on everything with this one. Ha.

This is quite the issue. What a waste of time and for no fault of our own. Let's hope we get a quick resolution to this...and some advertising credit for the inconvenience.

 

I just got the same email, and message on my AMS dashboard. I know my funds are adequate, so thought i'd check in here to see if it was -  yet again - Amazon's system crashing.

 

Add me to the list. I'm getting the same message and all ads have been halted. For icing on the cake, this is the first day of my first countdown sale. 

 

I got a similar email from them a couple of years ago re: my credit card info being invalid and AMS stopping my ads until I corrected it.  I contacted AMS support, told them my credit card info as entered should be alright, and they were able to verify my credit card information was okay and they then started my ads back up again.  Don't know for sure, but I wonder if it might be something like your account happened to be being updated when some associated Amazon process went down and so some aspect of it got left in an in-between state.

 

Me too!

I got this message from both AMS USA and AMS Canada.

 

When they screwed up charging my credit card, I emailed the jeff email and got this response:

Dear Ms. Oneil,

My name is Brandon Wrigley with Kindle Direct Publishing Executive Customer Relations. Jeff Bezos received your email and am responding on his behalf.

I have been in contact with our Amazon Marketing Services team, and they have confirmed that we successfully charged your credit card $9.77 as of yesterday. When a new credit card is added to you account it can take a few days to reprocess unsuccessful payments. I apologize that this information was not made clear to you. Your ads are now again live for customers to view.

Thank you for your patience while we worked to correct this issue.

Regards,

Brandon Wrigley
Executive Customer Relations
Kindle Direct Publishing
http://kdp.amazon.com/

 

Seems like I'm not the only one unfortunately....

I just checked my statements, it does look like Amazon is glitching.

Amazon issued a payment request on Aug. 2. My credit card was charged on Aug 3. However, my statement shows I was charged too little. If my AMS ads bill was $150, I was only charged $112 for example. So not sure what to do.

 

Called my bank, annoyed about this, but they also advised that not a single payment was rejected. Amazon must be glitching.

My bank also said the issue is on Amazon's end.