Hello All,
The folks at KDP seem stumped by this and I was hoping someone here would know the answer.
The categories for my book A FINE MESS are all wrong, as KDP has no way to place a book in Romantic Comedy. I flip the categories around to no avail. This Tuesday (it is now Thursday) I decided to change the categories again. I did so, the book was in Review until Tuesday evening and then Live. THEN I remembered that I could eMail KDP and ask them to drill down to the categories where the book should be. I sent them an eMail.
KDP told me to go back, remove my new categories, and replace them both with NON-CLASSIFIABLE. Simple, right? Except that NON-CLASSIFIABLE will not allow itself to be chosen. I click the box and nothing happens. All of the other categories are available. I figured this was a glitch and saved my place as a "draft."
Now on the KDP bookshelf my book appears as "draft" instead of live, and 24 hours later I still can't access the NON-CLASSIFIABLE check box.
I sent KDP screen shots, showing them how a clickable link turns red when I hove over, but do not select it, and then another shot of how the the NON-CLASSIFIABLE check box did not change colors and would not check when I clicked.
They sent an eMail stating that everything on their end is working, (I'm sure they are right) and that I DON'T NEED THE NON-CLASSIFIABLE LABLE TO TURN RED. I need to check the little box next to it.
So anyone have any thoughts here? All the other category options can be chosen except the one I need. Does anyone think this is because I had so recently changed my categories, and maybe they are still percolating thought the system? Should I just wait?
Thoughts Oh brilliant ones!
Your Pal,
Li
The folks at KDP seem stumped by this and I was hoping someone here would know the answer.
The categories for my book A FINE MESS are all wrong, as KDP has no way to place a book in Romantic Comedy. I flip the categories around to no avail. This Tuesday (it is now Thursday) I decided to change the categories again. I did so, the book was in Review until Tuesday evening and then Live. THEN I remembered that I could eMail KDP and ask them to drill down to the categories where the book should be. I sent them an eMail.
KDP told me to go back, remove my new categories, and replace them both with NON-CLASSIFIABLE. Simple, right? Except that NON-CLASSIFIABLE will not allow itself to be chosen. I click the box and nothing happens. All of the other categories are available. I figured this was a glitch and saved my place as a "draft."
Now on the KDP bookshelf my book appears as "draft" instead of live, and 24 hours later I still can't access the NON-CLASSIFIABLE check box.
I sent KDP screen shots, showing them how a clickable link turns red when I hove over, but do not select it, and then another shot of how the the NON-CLASSIFIABLE check box did not change colors and would not check when I clicked.
They sent an eMail stating that everything on their end is working, (I'm sure they are right) and that I DON'T NEED THE NON-CLASSIFIABLE LABLE TO TURN RED. I need to check the little box next to it.
So anyone have any thoughts here? All the other category options can be chosen except the one I need. Does anyone think this is because I had so recently changed my categories, and maybe they are still percolating thought the system? Should I just wait?
Thoughts Oh brilliant ones!
Your Pal,
Li
