These peple are not trustworthy. On July 15, 2025, at 8:36 AM, I received an initial response from Marina Anderson of Polgarus Studio regarding my formatting inquiry. Ms. Anderson requested the manuscript for review, noting that the original file had not transmitted properly through their web form. Upon providing the requested manuscript, I received a quote of $200 for book formatting services and subsequently made payment via PayPal as instructed. Following payment confirmation, we maintained regular correspondence through July 24, 2025, during which I submitted additional revision requests and clarifications. The original completion date of July 24, 2025, was extended to July 27, 2025, to accommodate the requested modifications. Ms. Anderson also provided her business partner's contact information, indicating he would be the primary project coordinator. Despite multiple follow-up attempts on July 28 and August 2, 2025, neither Ms. Anderson nor her partner responded to my communications regarding project status or delivery. As of August 31, 2025, the completed manuscript remains undelivered, and all correspondence has gone unanswered. To verify their operational status, I submitted a separate inquiry from an alternative email address regarding a different project. Ms. Anderson responded promptly on August 3, 2025, confirming the business remains active and responsive to new customer inquiries. The project is now 35 days overdue from the agreed completion date, with payment having been processed but no deliverable provided or communication received regarding the delay.